> ## Documentation Index
> Fetch the complete documentation index at: https://help.ciclostrategy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently asked questions

> Answers to the questions we hear most often about Ciclo Strategy.

## Getting started

<AccordionGroup>
  <Accordion title="How do I create my first strategy?">
    Pick a team, open the **Strategy** page, and start with your vision. The
    [5-minute guide](/getting-started/your-first-strategy) walks you through it.
  </Accordion>

  <Accordion title="Do I need a complete strategy before I start?">
    No. Dive in with what you have — Ciclo's expert guidance and AI Refine will help you
    improve it as you go. See
    [Build your strategy](/features/strategy#build-your-strategy) for how to upload an
    existing strategy or start from scratch.
  </Accordion>

  <Accordion title="How do teams work?">
    Each team has its own strategy, roadmap, KPIs, and actions. You switch between teams
    with the team selector, and can link items across teams to stay aligned. See
    [Teams & permissions](/features/teams-and-permissions).
  </Accordion>
</AccordionGroup>

## How everything connects

<AccordionGroup>
  <Accordion title="How do strategy, roadmap, KPIs, and actions relate?">
    Strategy sets the goals; the roadmap holds the initiatives that deliver them; KPIs
    measure progress; and actions are the day-to-day tasks. Quarterly targets and KPIs
    flow automatically onto the Strategy page, and the
    [Alignment view](/features/alignment) shows how it all links up.
  </Accordion>

  <Accordion title="What does 'importing' or 'linking' from another team do?">
    It pulls an element (a strategy element, KPI, or initiative) from another team onto
    yours. If the original is updated, the change cascades to you automatically — until you
    edit the text yourself, which breaks the link so you can customise it.
  </Accordion>
</AccordionGroup>

## AI features

<AccordionGroup>
  <Accordion title="What can the AI do?">
    It refines your wording, assesses the health of your strategy, roadmap, and actions,
    and offers expert guidance as you build. See [AI Insights](/features/ai-insights).
  </Accordion>

  <Accordion title="What is Deep Research?">
    A thorough, AI-generated research report on a topic you choose — useful for market and
    competitive context. It's available to consultant (partner) accounts working in a client
    organisation they manage, and has a monthly report limit. See
    [Deep Research](/features/deep-research).
  </Accordion>
</AccordionGroup>

## Account & billing

<AccordionGroup>
  <Accordion title="How do I reset my password?">
    Use **Forgot password** on the login screen. See
    [Account & login](/getting-started/account-and-login).
  </Accordion>

  <Accordion title="How do I set up multi-factor authentication?">
    From your security settings — scan the QR code with an authenticator app. Full steps in
    [Account & login](/getting-started/account-and-login).
  </Accordion>

  <Accordion title="How do I manage billing or my subscription?">
    Organisation administrators manage the plan and billing in
    [admin settings](/features/admin-settings). An active subscription is required to use
    the platform. On a free trial? See
    [Upgrading from your trial](/getting-started/upgrading-your-trial).
  </Accordion>
</AccordionGroup>

## Still stuck?

Check [Troubleshooting](/troubleshooting) or email
[help@ciclostrategy.com](mailto:help@ciclostrategy.com).