> ## Documentation Index
> Fetch the complete documentation index at: https://help.ciclostrategy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Quick fixes for the most common issues with login, invitations, and access.

## Login & access

<AccordionGroup>
  <Accordion title="My invitation or password link has expired">
    Invitation and password-reset links are valid for a limited time. Ask an administrator
    in your organisation to resend the invitation, or use **Forgot password** on the login
    screen to get a fresh link.
  </Accordion>

  <Accordion title="I'm not receiving the invitation / reset email">
    Check your spam or junk folder. If it still hasn't arrived, confirm the email address
    is correct with your admin and have them resend it.
  </Accordion>

  <Accordion title="I can't get past the MFA code prompt">
    Make sure your device's clock is set automatically — TOTP codes depend on accurate
    time. Use the latest code shown in your authenticator app. If you've lost access to
    your authenticator, contact your administrator.
  </Accordion>

  <Accordion title="I keep being asked for an MFA code">
    Mark your personal device as **trusted** when prompted, so you're not asked every time.
    Don't do this on shared computers. See
    [Account & login](/getting-started/account-and-login).
  </Accordion>
</AccordionGroup>

## Teams & data

<AccordionGroup>
  <Accordion title="I can't see a team or its data">
    You only see teams you're a member of. Ask an admin to add you to the team with an
    appropriate role. See [Teams & permissions](/features/teams-and-permissions).
  </Accordion>

  <Accordion title="A setting or admin option is missing">
    Some options are limited to organisation administrators. If you don't see something
    described in this Help Center, you may not have the required role.
  </Accordion>

  <Accordion title="An imported/linked item isn't updating">
    Linked items only cascade while the link is intact. If you edited the text on your
    copy, the link was broken intentionally so you could customise it — re-import it if you
    want updates to cascade again.
  </Accordion>
</AccordionGroup>

## AI features

<AccordionGroup>
  <Accordion title="Deep Research says I've reached my limit">
    Deep Research has a monthly report limit per organisation, which resets at the start of
    the next month. If you need a higher limit, email
    [help@ciclostrategy.com](mailto:help@ciclostrategy.com).
  </Accordion>

  <Accordion title="I can't find Deep Research at all">
    Deep Research is available to consultant (partner) accounts working in a client
    organisation they manage. If you don't see it on the Reports page, it isn't enabled for
    your organisation. See [Deep Research](/features/deep-research).
  </Accordion>

  <Accordion title="An AI action didn't return anything useful">
    The AI works best with real content to assess. Make sure you've drafted the relevant
    elements first, then try again with a more specific prompt.
  </Accordion>
</AccordionGroup>

## Still need help?

Email [help@ciclostrategy.com](mailto:help@ciclostrategy.com) with a description of
the issue and a screenshot if you can — it helps us help you faster.